Privacy Policy
Last updated: September 3, 2026
This Privacy Policy explains how ReelListing ("we", "us") collects, uses, and protects your information when you use our real estate video production service.
Information we collect
We collect information you provide directly, such as your name, email, and property listing details (title, location, beds, baths, price, reservation amount). We also receive media files you upload (photos and videos) to generate listing videos, and technical data such as device identifiers and usage logs.
How we use your information
We use your information to create and render property video showcases, save your projects and brand kit, authenticate your account, provide customer support, and improve the service. We do not sell your personal information.
Media content
Photos and videos you upload are processed to assemble listing videos and may be stored as part of your projects. You may delete projects and their associated media at any time.
Data sharing
We share data only with service providers that help us operate the platform (such as hosting and AI processing), under contracts that require them to protect your information and use it only for our purposes.
Data retention
We retain your information for as long as your account is active or as needed to provide the service. You may request deletion of your account and data at any time by contacting support.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact support.
Children's privacy
The service is not directed to children under 16, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy in the app. Continued use after changes constitutes acceptance.
Contact us
If you have questions about this Privacy Policy, contact Base44 support.